Our Approach

We at Sparkle strive for excellence in cleaning, which encompasses the entire cleaning lifecycle. We aim to deliver:

  • Accountable and responsive project management.
  • Prompt and accurate quotes and tender submissions.
  • Complete and thorough health and safety protocols to provide safe systems of work.
  • Supply of professionally trained and courteous cleaning staff.
  • National coverage.
  • Service solutions that evolve in line with client demands.
  • Consistent approach to quality assurance that is in line with ISO 9001 certification.
  • Responsible and conscious approach to the environment that is in line with ISO 14001 certification.
  • Customer care that is customer centric.
Our company strategy for 2018-19 is inward investment to enable progressive growth, whilst ensuring the safeguarding of our existing client relationships and company's aims.

Our experience and expertise span a number of sectors across the UK. We've earned a solid and reliable reputation, working for some of the biggest organisations, businesses, and developers.

We only specialise in cleaning. It's our focus and our passion.

We've used the past 10 years to build both our own in-house specialist cleaning teams and to develop relationships with our customer this enables us to meet even the most demanding of cleaning challenges, which allows us to delivers a robust and consistent approach to professional cleaning.


 






Our Mission Statement

Our Mission Statement is to offer value proposition for multi-site national companies and independents, who seek contractual or one-off cleaning services to ISO9001 & 18001 standards, from qualified, capable operatives with sector-specific experience, Sparkle offer a range of best-in-class bespoke solutions tailored to meet your exacting needs.


Our Vision:


Through a commitment to excellence and continual investment in our people  we seek to become the leading brand name within the cleaning industry nationwide.


Our Mission:


To retain consistency in the provision of our high quality cleaning services.
To maintain our breadth in range of specialises by retaining staff knowledge & experience.
Resource focus on maintaining cleaning standards with existing staff and company growth.
Maintaining our existing clients by maintaining excellence in our provision of services and encouraging referrals to new and potential clients through our quality services and price.
Investment in the training and development of staff, equipment and company growth to the benefit of all.



 
How We Can Help

Sparkle is a straight talking, no nonsense, reputable cleaning service provider.

Our experience and expertise span a number of sectors across the UK. We've earned a solid and reliable reputation, working for some of the biggest organisations, businesses and developers.

We only specialise in cleaning! It's our focus and our passion!

We've used the past 10 years to build both our own in-house specialist cleaning teams and to develop relationships with local and national businesses and developers, which enable us to meet even the most demanding of cleaning challenges.

Our teams are backed up by our centralised management and support structure, which allows us to delivers a robust and consistent approach to professional cleaning.

We believe you should use Sparkle because...

  • Our cleaners are trained to our high quality standard.
  • We have £10m Public Liability and £10m Employer Liability Insurances.
  • We have an in-house Health & Safety Management System; utilising best practice and access level technology.
  • We have 100% client satisfaction backed up by our ISO9001 for quality assurance.
  • We have an environmentally friendly approach to cleaning, which is certified by our ISO 14001 accreditation.

Our Cleaning Quality Guarantee is an on-going partnership, based on the implementation of approved procedures that are constantly monitored, and reliant on responding quickly and effectively to our client's feedback.

We believe that quality should be inherent in all our operational processes. Our quality assurance policy is applied at all staff levels, to all procedures, and materials / equipment used in our cleaning service. Our quality policy is structured to not only raise the standard of cleaning initially, but to consistently maintain these standards throughout the contract.

We meet our clients' needs head on; evolving our operational processes and ability to deliver improved services in line with customer demands. We're also consistently looking at ways to improve our operational performance to bring cost savings to our customers.

We motivate and engage with our staff with internal processes and training programmes to ensure we retain the best people. This directly reflects on the professionalism our clients experience from our operatives and their work.

We understand the time pressures which are associated with certain cleans and are able to mobilise a cleaning team quickly and efficiently to meet our clients requirements.

We only Specialise in Cleaning! It's our Focus and Our Passion!


 
 
Accreditations & Insurance

Sparkle recognises the need for clarity and transparency when it comes to standards, qualifications and adherence to regulations set out by UK governing bodies.

We take our responsibilities to the cleaning industry seriously and as such we're accredited and recognised for:

ISO 9001 Quality Management Systems

The ISO 9000 family of standards is related to quality management systems and designed to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to quality. The standards are published by ISO, the International Organisation for Standardisation, and available through national standards bodies.

Sparkle has been independently certified to the ISO 9001 standard, which is one of the most widely used management tools in the world today.

ISO 14001 Environmental Management Systems

The ISO14001 certification helps to put in place the most effective Environmental Management Systems, which enables TCSG to reduce the company's environmental impact and has helped to make significant savings.

Where possible we only use environmentally friendly products and have reduced the carbon footprint by encouraging and incentivising our staff to travel to client sites in fewer vehicles.

OHSAS 18001 Health & Safety Management System

OHSAS 18001 certification demonstrates that an Organisation has the systems in place to effectively manage Health & Safety Risks in the workplace. It is widely seen as the world's most recognized occupational health and safety management systems standard.

We are proud to have achieved OHSAS 18001 accreditation for the best-practice Occupational Health and Safety procedures. Our Risk Assessments and Method Statements are always unique to the site and the job in question, and produced for each and every contract we undertake. Our staff are trained to the highest standard in Occupational Health and Safety and all training records are documented. Our Health and Safety Policy and Remote Workers Policy amongst other documentation are reviewed annually and amended to incorporated new legislation where appropriate.

Contractor Health And Safety (CHAS)

The Contractor Health and Safety scheme provides a health and safety audit service for contractors who want to reassure their clients that health and safety is being handled correctly and sufficiently on their sites.

Sparkle is a CHAS Accredited contractor. This means our health and safety policies, procedures and documentation have been reviewed and accredited by the UK Government backed CHAS Scheme. As an accredited CHAS contractor, we save our clients' valuable time by not needing to submit multiple health and safety questionnaires for every job.

Construction Line (Acclaim Accreditation SSIP)

Sparkle is a Acclaim Accredited contractor through Construction Line. This means our health and safety policies, procedures and documentation have been reviewed and accredited by the UK Government backed Construction Line Scheme.

Acclaim Accreditation is the SSIP member scheme provided by Capita Supplier assessment services. Acclaim uses the expertise and knowledge of Capita Property and infrastructure, leaders in health and safety consultancy, to appraise each contractor.


 
Environmental

Sparkle is driven by a dynamic team, who recognise that their work has an environmental impact, resulting from resource consumption, transport, purchasing and waste production. As a consequence of this, the management is committed to continuous improvements in environmental performance and work to ISO 14001 Environmental Management Systems.

ISO 14001 sets out the criteria for an Environmental Management System. It maps out a framework that a company can follow to set up an effective environmental management system. It can be used to improve resource efficiency, reduce waste and drive down costs.

As part of our on-going commitment to the environment we have implemented the following initiatives:

  • Micro fibre technology is incorporated to cut out the need for the use of chemicals where possible.
  • We use environmentally responsible products.
  • All paper products and bin liners are from sustainable sources.
  • Environmental responsibilities are incorporated into employee inductions.
  • We work closely with the waste and recycling contractor to achieve the desired reduction targets.
  • We embrace new technology in equipment to cut down on chemical and water usage.
  • All sites are assessed for their environmental impact.
  • We place a chemical spill clean-up guide where cleaner's rooms are provided
  • We discuss with suppliers whether more environmental friendly products can be used
  • Ensure efficient use of resources, prevent pollution and minimise any adverse environmental effects caused as a result of our activities or products.
  • To manage our waste sustainability and recognise our responsibility to recycle wherever possible.
  • To align our environmental practices and procedures with those of our clients.
  • To promote environmental awareness by providing training and ensuring every member of the team understands their environmental responsibilities.
  • To promote sound environmental practices with our suppliers.
  • To meet and, where practical, exceed all relevant regulatory requirements.
  • Our Environmental Policy is communicated to all employees, suppliers and contractors.

 

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